Privacy Policy


This Privacy Policy describes how VAYÉ (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from vayeatelier.com (the “Site”), or otherwise use our services (collectively, the “Services”).

In this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using our Site and Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. When we do, we will post the updated version on this page and update the “Last updated” date.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. We may collect the following types of personal information:

Information You Provide Directly

When you place an order, contact us, or otherwise interact with our Site, you may provide us with personal information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Order information

  • Any information you provide when contacting customer support

You may choose not to provide certain information, but this may limit your ability to use certain features of our Services.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and interaction with the Site. This may include:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the Site

  • Referring websites or links

  • General website usage data

This information may be collected through cookies, pixels, and similar technologies.

Information We Receive From Third Parties

We may receive information about you from third parties who support our business and Services, including:

  • Shopify, which powers our online store

  • Payment processors, to securely process payments

  • Shipping and fulfillment providers

  • Analytics and marketing providers

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to operate our business and provide our Services, including to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and service-related messages

  • Provide customer support and respond to inquiries

  • Improve our Site, products, and customer experience

  • Detect, investigate, and prevent fraud or misuse

  • Comply with legal obligations

  • Send marketing communications where permitted by law

Cookies and Tracking Technologies

Like many e-commerce websites, we use cookies and similar technologies on our Site to improve your browsing experience, remember your preferences, understand how visitors use our Site, and support marketing and advertising activities.

Our store is hosted on Shopify, and Shopify may also use cookies and similar technologies to help operate the Site and provide certain features.

You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the Site.

How We Share Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services. This may include:

  • Shopify and related e-commerce service providers

  • Payment processors

  • Shipping and delivery partners

  • Website hosting and technical service providers

  • Analytics and marketing partners

  • Legal or regulatory authorities where required by law

We only share personal information where there is a valid business or legal reason to do so.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal information

If you would like to exercise any of these rights, please contact us using the details below.

International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence, including where Shopify or our service providers operate. Where required, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us at:

VAYÉ

Website: vayeatelier.com
Email: info@vayeatelier.com

By using our Site, you agree to the terms of this Privacy Policy.